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Frequently Asked Questions

Who is the authorized service provider in my area?

We have a vast network of highly qualified service technicians around the world.  Please contact us to find out the name of your local authorized service providers and parts distributors in your area.

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Can I upgrade my existing Consolidated sterilizer with Cloud technology?

Yes! If you already have a Consolidated sterilizer, you can retroactively get our Cloud module installed with a Cloud Upgrade Kit. Please fill out a Request a Quote form.

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Can I add an RO water purification system to my existing autoclave or steam generator?

Yes absolutely. Please see the following link for more information on our RO system: https://consteril.madebyvital.com/resources/literature/

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Do you sell reconditioned or refurbished autoclaves?

Yes, visit this page for a list of our current stock: https://consteril.madebyvital.com/products/sterilizers/refurbished-autoclaves/

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Does connecting the Consolidated sterilizer to my network increase the chances of my network being hacked?

No. The only communication the sterilizer has is the HTTPS request made to the cloud server, which is hosted in a secure and isolated Virtual Private Cloud (VPC) at AWS. The sterilizer disallows incoming network connections.

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Does Consolidated buy back vessels?

Yes, please contact us and include the serial number. It’s best to also have photos of the chamber available.

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First time set-up instructions for cloud-connected autolcaves

Connecting via Ethernet Power up sterilizer. Make sure an active Ethernet cable is plugged into the port located on the side of your autoclave’s control column (just below the 120V power connection.) Log onto www.consteril.com/connect and click “Create An Account” for first time set-up, or click “Log-in” if you already have a TetraScience account.  This will […]

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How can I configure the Consolidated sterilizer to connect to a specific network for internet access?

Consolidated’s sterilizers can simply be hooked up via an internet-ready Ethernet port. If no Ethernet connection is available the sterilizer can be connected through Wi-Fi.

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How can I get my printer paper to advance?

Make sure the paper is loaded properly and refer to these instructional videos: https://consteril.madebyvital.com/resources/instructional-videos/

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How do I change the paper and/or ribbon on my printer?

Refer to this page for instructional videos: https://consteril.madebyvital.com/resources/instructional-videos/

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