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Frequently Asked Questions
FAQs / Control System / The ink is not showing up on the printer paper. What could be wrong?

The ink is not showing up on the printer paper. What could be wrong?

The wrong paper could be installed. Make sure impact paper is used with impact printers and thermal paper is used with thermal printers. Thermal paper has a gloss finish and impact paper has a matte finish. Also, refer to this page for instructional videos: https://consteril.madebyvital.com/resources/instructional-videos/

For impact printers, ensure a new ribbon has been recently installed.

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